Exhange & Return Policy

Return Policy

Unused and unopened merchandise with original tags and packaging can be returned within 15 days for an exchange or store/website credit.  Sorry we do not issue refunds. Products must be in original condition.


Final sale on the following:

  • Sale and clearance items
  • Raw food items
  • Carriers, beds and blankets are all final sale and cannot be returned due to health and safety concerns
  • Opened packages of product
  • Custom orders

Online Returns

If you are needing to exchange your online purchase, we will happily exchange your purchase within 15 days of receipt with original tags in unused condition for store/website credit.  Once we receive the returned merchandise and required information we will process the exchange or credit. Shipping charges for exchanged orders are the responsibility of the customer.

West Paw, Planet Dog, & Beco Rubber Toys ONE time guarantee policy

A one time exchange will be given towards a West Paw/Planet Dog /Beco Rubber toy (Equal or lesser value. One toy to one toy regardless of the value.  Must have original receipt (email/picture receipt not accepted).  Toy credit may only be used
towards West Paw, Planet Dog and Beco Toys. No cash value.    

Dry food guarantee policy

Must have original packaging and receipt.